Help Desk and IT Support Specialist, SD

1) Explain the OSI and TCP/IP layered models for communication standardization and their use in enterprise architecture.

2) Install, configure, secure network hardware (routers, switches, access points), PC hardware, thin clients, and server hardware

3)Troubleshoot issues including documenting problems, troubleshooting steps, and resolution for networks, servers, and PCs.

4)Execute and understand network and device security, configuration, and best practices.

5)Understand common operating systems used in the enterprise environment including Windows, Windows Server, Linux, MacOS, Cisco IOS.

6)Understand, configure, and troubleshoot common peripheral devices including printers, scanners, monitors, projectors.