Hotel/Restaurant Management - Resort Management

Business & Technology
Specialized Diploma

Program Narrative
Through our Resort Management diploma program, you'll be prepared to tackle any guest services and managerial challenges faced in the resort, club, food and beverage and hotel operations fields. Our graduates are employed in positions such as resort manager, club manager, membership manager, activities manager, recreation manager or lodging manager.

Program Features
The Resort Management diploma provides you with the managerial, technical, and operational expertise that is essential to pursuing a career in the resort or club segment of the hospitality industry. We emphasize the basic tenants of guest service, leadership, communication, teamwork and problem solving. The program teaches students basic resort, club and lodging operations, resort specialty subjects, hospitality management and marketing, guest services, food and beverage management. Also included in the training are hospitality accounting and finance competencies. Our program and its content were developed with extensive input from the hospitality industry.

Program Outcomes
Graduates of the program will:

• Acquire and correctly use general industry information, technical skills, and certifications for employment in the hospitality industry.
• Listen and effectively communicate in a positive, professional, and ethical manner with customers and colleagues of diverse backgrounds
• Display a professional image, positive attitude, strong work ethic, and recognize your role in the success of the organization where you are employed.
• Read and accurately interpret standard indicators of the organization's financial health.
• Use appropriate technology for written communication, information gathering, and data analysis to facilitate smooth operation of a hospitality organization.
• Demonstrate leadership and supervisory skills, and an appreciation of diversity to support the organization and its goals.
• Use organization and flexibility, as a team, to complete tasks, make decisions, and problem solve in a timely manner.
• Utilize research and problem-solving techniques to employ "out of the box" critical thinking skills in a variety of hospitality situations.

Career Potential: Lodging Manager Resort Manager, Recreation Manager, Activities Manager, Membership Manager