Hotel/Restaurant Management - Casino Operations

Business & Technology
Specialized Diploma

Program Narrative
The Casino Operations Management diploma prepares you to efficiently and effectively deal with the guest services and managerial challenges faced in the casino industry. Graduates may be employed in positions with job titles such as slot floor supervisor, casino cage supervisor, casino revenue auditor, casino security/risk management supervisor, casino promotions representative or player development representative

Program Features
Courses in the Casino Operations Management Diploma program cover a broad spectrum of the gaming and casino industry. You will gain knowledge and experience that prepares you for a supervisory or management career path in many operational areas of the casino and gaming industry. We emphasize the basic tenants of guest service, leadership, communication, teamwork and problem solving. The program teaches students casino gaming operations, casino industry regulations, casino supervision and leadership, casino marketing, guest services, food and beverage management for the gaming industry, casino cage operations and casino revenue management. Our program and its content were developed with extensive input from the casino industry.

Program Outcomes
Graduates of the program will:

• Acquire and correctly use general industry information, technical skills, and certifications for employment in the hospitality industry.
• Listen and effectively communicate in a positive, professional, and ethical manner with customers and colleagues of diverse backgrounds
• Display a professional image, positive attitude, strong work ethic, and recognize your role in the success of the organization where you are employed.
• Read and accurately interpret standard indicators of the organization's financial health.
• Use appropriate technology for written communication, information gathering, and data analysis to facilitate smooth operation of a hospitality organization.
• Demonstrate leadership and supervisory skills, and an appreciation of diversity to support the organization and its goals.
• Use organization and flexibility, as a team, to complete tasks, make decisions, and problem solve in a timely manner.
• Utilize research and problem-solving techniques to employ "out of the box" critical thinking skills in a variety of hospitality situations.

Career Potential: Slot Floor Supervisor, Casino Cage Supervisor, Casino Revenue Auditor, Player Development Representative Casino Security/Risk Management Supervisor, Casino Promotions Representative,